1. Introduction
Welcome to Apache Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website apachiplza.com, use our mobile application, or place an order with us.
Apache Pizza (Company Registration: 98513318) operates as a food delivery service across Ireland. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Personal Information You Provide
When you register for an account, place an order, or contact us, we collect:
- Contact Information: Name, email address, phone number (+2484715248 format)
- Delivery Information: Delivery address, postal code, special delivery instructions
- Payment Information: Credit/debit card details, billing address (processed securely through our payment providers)
- Account Information: Username, password (encrypted), order history, saved preferences
- Communication Data: Information you provide when contacting customer service, feedback, reviews
2.2 Information Automatically Collected
When you access our website or app, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, time spent on pages, click patterns, navigation paths
- Location Data: GPS coordinates (with your permission) for delivery optimization
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information from:
- Social media platforms if you choose to register using social login
- Analytics providers (Google Analytics)
- Payment processors regarding transaction completion
- Delivery tracking services for order fulfillment
3. How We Use Your Information
We use collected information for the following purposes:
3.1 Order Processing and Delivery
- Process and fulfill your pizza orders
- Communicate order status and delivery updates
- Coordinate delivery logistics with our drivers
- Handle payment processing securely
- Maintain order history for your convenience
3.2 Customer Service
- Respond to your inquiries and support requests
- Resolve complaints and quality issues
- Process refunds and address delivery problems
- Provide personalized customer support
3.3 Marketing and Communications
- Send promotional offers and special deals (with your consent)
- Share news about new menu items and seasonal specials
- Provide personalized recommendations based on order history
- Send newsletters and blog updates
- Conduct customer satisfaction surveys
3.4 Service Improvement
- Analyze usage patterns to improve our website and app
- Optimize delivery routes and timing
- Develop new products and services
- Monitor and improve food quality
- Enhance user experience and interface design
3.5 Legal and Security
- Comply with legal obligations and regulations
- Prevent fraud and unauthorized transactions
- Protect against security threats
- Enforce our Terms & Conditions
- Resolve disputes and legal claims
4. Cookies and Tracking Technologies
Apache Pizza uses cookies and similar technologies to enhance your experience:
4.1 Types of Cookies We Use
- Essential Cookies: Required for website functionality, shopping cart, order processing
- Performance Cookies: Help us understand how visitors use our site (Google Analytics)
- Functionality Cookies: Remember your preferences, login status, delivery addresses
- Marketing Cookies: Track your activity for targeted advertising (Facebook Pixel)
4.2 Managing Cookies
You can control cookies through our cookie banner or your browser settings. Note that disabling certain cookies may limit website functionality and your ability to place orders.
5. How We Share Your Information
We share your information only in the following circumstances:
5.1 Service Providers
We share data with trusted third parties who assist us:
- Payment Processors: Secure handling of credit card transactions
- Delivery Services: GPS tracking and route optimization providers
- Cloud Storage: Secure data hosting and backup services
- Email Services: Marketing communication platforms
- Analytics Providers: Google Analytics, Facebook Analytics
5.2 Legal Requirements
We may disclose information when required by law:
- Responding to legal processes, court orders, or government requests
- Enforcing our Terms & Conditions
- Protecting rights, property, or safety of Apache Pizza, customers, or public
- Preventing fraud or security threats
5.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, customer information may be transferred to the acquiring entity.
5.4 With Your Consent
We may share information for other purposes with your explicit consent.
6. Data Security
We implement robust security measures to protect your information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Encrypted databases for personal information
- Access Controls: Limited employee access based on role requirements
- Payment Security: PCI DSS compliant payment processing
- Regular Audits: Security assessments and vulnerability testing
- Incident Response: Procedures for handling potential data breaches
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
Under Irish and EU data protection law (GDPR), you have the following rights:
7.1 Access and Portability
- Request copies of your personal data
- Receive your data in a portable format
- Transfer your data to another service provider
7.2 Correction and Deletion
- Update or correct inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Close your account at any time
7.3 Restriction and Objection
- Restrict how we process your data
- Object to processing for marketing purposes
- Withdraw consent at any time
7.4 Exercising Your Rights
To exercise any of these rights, contact us at:
- Email: [email protected]
- Phone: +2484715248
- Mail: 4 Moshe Dip, Kirlintown, NSW 3460, Ireland
We will respond to your request within 30 days.
8. Marketing Communications
We send marketing communications only with your consent:
8.1 Opt-In
You can opt-in to receive promotional emails, SMS messages, and push notifications about special offers, new menu items, and exclusive deals.
8.2 Opt-Out
You can unsubscribe at any time by:
- Clicking the unsubscribe link in any marketing email
- Adjusting preferences in your account settings
- Contacting customer service at +2484715248
- Replying "STOP" to SMS messages
Note: You will still receive transactional emails related to your orders regardless of marketing preferences.
9. Children's Privacy
Apache Pizza's services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will delete such information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries outside Ireland. We ensure appropriate safeguards are in place, including:
- EU Standard Contractual Clauses
- Data processing agreements with third parties
- Adequacy decisions by the European Commission
11. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal obligations (tax, accounting records)
- Resolve disputes and enforce agreements
- Maintain business records
Order history is retained for 7 years in accordance with Irish tax law. Marketing consent records are kept until you withdraw consent. Account information is deleted within 90 days of account closure, except where longer retention is legally required.
12. Third-Party Links
Our website may contain links to third-party websites (social media, payment processors, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending email notifications to registered users
- Displaying prominent notices on our website or app
Your continued use of our services after changes indicates acceptance of the updated policy.
14. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or our data practices, contact us:
Apache Pizza
4 Moshe Dip
Kirlintown, NSW 3460
Ireland
Phone: +2484715248
Email: [email protected]
Hours: Monday-Sunday, 11:00 AM - 11:00 PM
Data Protection Officer
For data protection inquiries, you may contact our Data Protection Officer:
Email: [email protected]
Supervisory Authority
You have the right to lodge a complaint with the Irish Data Protection Commission:
Data Protection Commission
21 Fitzwilliam Square South
Dublin 2, D02 RD28
Ireland
Website: www.dataprotection.ie
15. Your Consent
By using Apache Pizza's services, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services.
Thank you for trusting Apache Pizza with your information. We are committed to protecting your privacy while delivering the best pizza experience in Ireland.