Terms & Conditions

1. Agreement to Terms

Welcome to Apache Pizza. These Terms & Conditions ("Terms") constitute a legally binding agreement between you and Apache Pizza (Company Registration: 98513318), located at 4 Moshe Dip, Kirlintown, NSW 3460, Ireland.

By accessing our website at apachiplza.com, using our mobile application, placing an order, or utilizing any of our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

2. Eligibility and Account Registration

2.1 Age Requirements

You must be at least 16 years of age to use our services independently. Users under 16 must have parental or guardian consent and supervision.

2.2 Account Creation

To place orders, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized account access
• Accept responsibility for all activities under your account

2.3 Account Termination

We reserve the right to suspend or terminate your account if you:

• Violate these Terms
• Provide false or misleading information
• Engage in fraudulent activity
• Abuse our staff or delivery drivers
• Repeatedly fail to accept deliveries

3. Orders and Payments

3.1 Placing Orders

Orders can be placed through:

• Our website: apachiplza.com
• Our mobile application
• Phone: +2484715248

By placing an order, you make an offer to purchase products. We reserve the right to accept or decline any order at our discretion. Order acceptance occurs when we confirm your order and begin preparation.

3.2 Pricing

• All prices are displayed in Euros (€)
• Prices include VAT where applicable
• Delivery fees are added separately and displayed before checkout
• We reserve the right to change prices without prior notice
• Promotional pricing applies only during specified periods
• Pricing errors may be corrected, and affected orders may be cancelled

3.3 Payment Methods

We accept:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Digital wallets (Apple Pay, Google Pay)
• Cash on delivery (where available)

Payment is due at the time of ordering. For cash on delivery, payment must be provided to the driver upon receipt of your order.

3.4 Payment Security

All card payments are processed through secure, PCI DSS compliant payment gateways. Apache Pizza does not store full credit card information on our servers.

3.5 Order Modifications and Cancellations

• Orders may be modified or cancelled within 5 minutes of placement
• Once preparation begins, orders cannot be cancelled
• To request modifications or cancellations, call +2484715248 immediately
• Refunds for cancelled orders are processed according to our Refund Policy

4. Delivery Terms

4.1 Delivery Areas

We deliver to specified areas across Ireland. Delivery availability is determined by your location and current capacity. Delivery areas and hours may change without notice.

4.2 Delivery Times

• Estimated delivery times are approximate and not guaranteed
• Standard delivery time is 25-30 minutes under normal conditions
• Peak hours, weather, and traffic may affect delivery times
• We will notify you of significant delays

4.3 Delivery Fees

• Delivery fees vary by location and distance
• Fees are displayed before order confirmation
• Minimum order amounts may apply for delivery
• Free delivery promotions apply only during specified periods

4.4 Delivery Requirements

You must:

• Provide accurate delivery address and contact information
• Be available to receive delivery at the specified address
• Provide access codes, gate codes, or special instructions when necessary
• Ensure safe and accessible delivery location
• Have valid payment ready for cash on delivery orders

4.5 Failed Deliveries

If delivery cannot be completed due to:

• Incorrect address information
• Inability to contact customer
• Unsafe delivery conditions
• Customer unavailability

We may charge the full order amount without providing the food. Refunds for failed deliveries are at our discretion.

4.6 Contactless Delivery

We offer contactless delivery options. Specify your preference when ordering. For contactless delivery, food will be left at your specified location, and you will be notified upon delivery.

5. Food Safety and Quality

5.1 Food Preparation

All food is prepared in accordance with Irish food safety regulations. We maintain high hygiene standards and regularly train our staff on food safety practices.

5.2 Allergens

• Menu items may contain common allergens including gluten, dairy, eggs, nuts
• Allergen information is available upon request
• We cannot guarantee allergen-free preparation due to shared kitchen equipment
• Customers with severe allergies should exercise caution
• Notify us of allergies when ordering, but we cannot guarantee allergen elimination

5.3 Dietary Requirements

We offer vegetarian, vegan, and gluten-free options. However, cross-contamination may occur in our kitchens. If you have strict dietary requirements, please inform us when ordering.

5.4 Food Quality Issues

If you receive food that is:

• Not as ordered
• Cold or improperly prepared
• Damaged during delivery
• Otherwise unsatisfactory

Contact us immediately at +2484715248. We will work to resolve the issue through replacement, credit, or refund according to our Refund Policy.

6. Promotions and Discounts

6.1 Promotional Terms

• Promotional offers are subject to specific terms and conditions
• Promotions cannot be combined unless explicitly stated
• Discount codes expire on specified dates
• We reserve the right to modify or cancel promotions at any time
• One-time use codes cannot be reused

6.2 Loyalty Programs

Participation in loyalty programs is subject to separate terms. Points and rewards may expire. We reserve the right to modify or discontinue loyalty programs with notice.

7. Intellectual Property

7.1 Our Content

All content on our website and app, including:

• Text, images, graphics, logos
• Videos, audio, and multimedia
• Software and code
• Menu descriptions and recipes
• Trademarks and branding

Is owned by Apache Pizza or our licensors and protected by Irish and international copyright, trademark, and intellectual property laws.

7.2 Permitted Use

You may:

• View and order from our menu for personal use
• Print or download content for personal, non-commercial purposes

7.3 Prohibited Use

You may not:

• Copy, reproduce, or distribute our content for commercial purposes
• Modify, create derivative works, or reverse engineer our software
• Use our trademarks, logos, or branding without written permission
• Frame or mirror our website content
• Scrape or collect data from our website using automated means

8. User Conduct

You agree not to:

• Use our services for any illegal purpose
• Harass, abuse, or threaten our staff or delivery drivers
• Provide false information or impersonate others
• Interfere with or disrupt our services
• Attempt to gain unauthorized access to our systems
• Upload viruses, malware, or harmful code
• Use our services to send spam or unsolicited communications
• Post false reviews or manipulate ratings
• Abuse promotional codes or exploit system vulnerabilities

9. Reviews and User Content

9.1 Submission

You may submit reviews, ratings, photos, and other content. By submitting content, you grant Apache Pizza a non-exclusive, royalty-free, perpetual, worldwide license to use, display, modify, and distribute your content.

9.2 Content Standards

User content must not:

• Be defamatory, obscene, or offensive
• Violate any person's rights or privacy
• Contain false or misleading information
• Infringe intellectual property rights
• Contain advertising or promotional material

9.3 Moderation

We reserve the right to remove any user content that violates these standards or for any other reason at our discretion.

10. Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services (payment processors, social media, review platforms). We are not responsible for:

• Third-party content, products, or services
• Third-party privacy practices
• Transactions with third parties
• Third-party terms and conditions

11. Limitation of Liability

11.1 Service Availability

We strive to maintain uninterrupted service but do not guarantee that our website or app will be error-free or continuously available. We may suspend services for maintenance without liability.

11.2 Liability Cap

To the maximum extent permitted by Irish law, Apache Pizza's total liability for any claim arising from your use of our services is limited to the amount you paid for the specific order giving rise to the claim.

11.3 Excluded Damages

We are not liable for indirect, incidental, consequential, or punitive damages including:

• Lost profits or revenue
• Business interruption
• Loss of data or information
• Emotional distress

11.4 Exceptions

Nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under Irish law

12. Indemnification

You agree to indemnify and hold harmless Apache Pizza, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of our services
• Your violation of any rights of another party
• Your negligent or wrongful conduct

13. Dispute Resolution

13.1 Informal Resolution

Before pursuing formal legal action, please contact us at [email protected] or +2484715248 to resolve disputes informally. We commit to working in good faith to resolve issues.

13.2 Governing Law

These Terms are governed by the laws of Ireland. Any disputes will be subject to the exclusive jurisdiction of the Irish courts.

13.3 Arbitration

For disputes under €5,000, parties may agree to binding arbitration as an alternative to litigation.

14. Force Majeure

Apache Pizza is not liable for failure to perform obligations due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather
• Acts of government or regulatory changes
• Strikes, labor disputes
• Pandemics or public health emergencies
• War, terrorism, civil unrest
• Supply chain disruptions
• Technical failures or cyber attacks

15. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full force and effect. Invalid provisions will be modified to achieve the intended purpose to the extent possible.

16. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Apache Pizza regarding our services, superseding any prior agreements or communications.

17. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by Apache Pizza.

18. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to any successor or affiliate without restriction.

19. Contact Information

For questions about these Terms & Conditions, contact us:

Apache Pizza
4 Moshe Dip
Kirlintown, NSW 3460
Ireland

Phone: +2484715248
Email: [email protected]
Hours: Monday-Sunday, 11:00 AM - 11:00 PM

20. Acknowledgment

By using Apache Pizza's services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Thank you for choosing Apache Pizza for your pizza delivery needs.